Despite best efforts, we may from time to time fail to fulfil our customers expectations
of work. We will always strive to achieve that what our customers has requested
first time, if however we fail to do this then we will always insist that our customer
allows us the opportunity to put right that which the customer is not happy with.
To help achieve this we ask that our customer informs us at the first opportunity
of anything that they are not happy with, this allows us to put right before we continue
or reach a point whereby an alteration may be deemed as unreasonable or costly.
Should our customer still not be satisfied with the finished job or communication
between parties for some reason have broken down then then we encourage our customers
to follow our formal complaints procedure:
Right or email to us outlining the reasons for your concern. We will reply offering
a way to settle the matter or advising the customer of the best way forward in order
to resolve the grievance. We ask for 14 days from the first letter sent by the customer
to resolve the matter.
Should the customer still be dissatisfied or they have not received a reply after
14 days, they are then encouraged to make a formal complaint to CHECKATRADE. Checkatrade
will act as a mediator in order to resolve the matter.
Customer satisfaction is important to every tradesman and most certainly to me, We
will always strive to ensure customer satisfaction.