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Complaints Procedure


Despite best efforts, we may from time to time fail to fulfil our customers expectations of work.  We will always strive to achieve that what our customers has requested first time, if however we fail to do this then we will always insist that our customer allows us the opportunity to put right that which the customer is not happy with.

To help achieve this we ask that our customer informs us at the first opportunity of anything that they are not happy with, this allows us to put right before we continue or reach a point whereby an alteration may be deemed as unreasonable or costly.

Should our customer still not be satisfied with the finished job or communication between parties for some reason have broken down then  then we encourage our customers to follow our formal complaints procedure:

Customer satisfaction is important to every tradesman and most certainly to me, We will always strive to ensure customer satisfaction.


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